Format14 takes data from multiple sources and combines it with a business context to derive information.
Couple information with interpretation and we get knowledge. Knowledge plus action leads to more informed decisions and reduced business risk.
The company places the individual at the centre of its solution, coordinating the actions of customer-facing employees and empowering them with the right information at the right time to transform the customer experience.
Change Management is a key component of any successful CRM project. The streamlining of processes, changing of job roles and general on-boarding of a system that bring with it such huge opportunity needs to be carefully managed.
Good Change Management helps each individual realise the potential of the new systems and processes and successfully transition from the current to the desired state.